{"id":379,"date":"2022-03-23T08:26:40","date_gmt":"1999-01-01T00:00:00","guid":{"rendered":"https:\/\/startersites.io\/stagingseven\/?page_id=379"},"modified":"2026-09-12T14:20:29","modified_gmt":"2026-09-12T21:20:29","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/www.lucky-timepieces.xyz\/?page_id=379","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><b>T<\/b><strong>Effective Date: March 1, 2026<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At lucky timepieces Support, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we&#8217;re here to help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14-Day Satisfaction Guarantee<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We offer a 14-day satisfaction guarantee on all purchases made through moonbrew-sale.com.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You may request a return within 14 days of receiving your order. To begin the return process, please contact our customer support team before sending any items back.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Items returned without prior authorization may not be accepted.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Eligibility Requirements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To qualify for a refund:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The return request must be submitted within 14 days of delivery.<\/li>\n\n\n\n<li>The product must have been purchased directly from moonbrew-sale.com.<\/li>\n\n\n\n<li>Opened products may be eligible for a refund if at least 50% of the contents remain.<\/li>\n\n\n\n<li>Unopened products must be returned in their original packaging.<\/li>\n\n\n\n<li>Proof of purchase may be required.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Aura Support reserves the right to deny refund requests that do not meet these requirements.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">How to Request a Return<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To initiate a return:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact our support team at <strong>sixsexy007@gmail.com<\/strong>.<\/li>\n\n\n\n<li>Include your order number and reason for the return.<\/li>\n\n\n\n<li>Our team will provide return instructions and the appropriate return address.<\/li>\n\n\n\n<li>Ship the item back following the instructions provided.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not return products without contacting us first.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for return shipping costs unless:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The product arrived damaged.<\/li>\n\n\n\n<li>The wrong item was shipped.<\/li>\n\n\n\n<li>The product was defective upon arrival.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For approved damaged or incorrect-item claims, Moonbrew may provide a prepaid return label or issue a replacement at no additional cost.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please inspect your order immediately upon delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your order number<\/li>\n\n\n\n<li>A description of the issue<\/li>\n\n\n\n<li>Photos of the product and packaging<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will review your claim and provide an appropriate resolution as quickly as possible.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We currently do not offer direct product exchanges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like a different item, please return the original product (if eligible) and place a new order through our website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your returned item has been received and inspected, we will notify you of the refund status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds will be issued to the original payment method.<\/li>\n\n\n\n<li>Processing typically occurs within 3\u20135 business days after inspection.<\/li>\n\n\n\n<li>Financial institutions may require an additional 5\u201310 business days to post the refund.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Original shipping charges are non-refundable unless the return is due to our error.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Order Cancellations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders may only be canceled before they have been processed for shipment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need to cancel or modify an order, please contact us immediately at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>sixsexy007@gmail.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been shipped, it cannot be canceled and must follow the standard return process.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Refundable Situations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds may not be granted for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Returns requested more than 30 days after delivery<\/li>\n\n\n\n<li>Products purchased through third-party retailers<\/li>\n\n\n\n<li>Items returned without authorization<\/li>\n\n\n\n<li>Products with insufficient contents remaining for evaluation<\/li>\n\n\n\n<li>Misuse, improper storage, or intentional damage<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Policy Abuse<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure fairness for all customers, tenderties.online Support reserves the right to limit or deny refunds where excessive return activity, fraudulent claims, or policy abuse is suspected.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding this Refund Policy, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Aura Support<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <strong>sixsexy007@gmail.com<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Response Time:<\/strong>&nbsp;Within 24\u201348 business hours<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Policy Updates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Lucky Timepieces Support reserves the right to modify this Refund Policy at any time. Any updates will become effective immediately upon publication on this page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TEffective Date: March 1, 2026 At lucky timepieces Support, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we&#8217;re here to help. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-379","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":8}},"_links":{"self":[{"href":"https:\/\/www.lucky-timepieces.xyz\/index.php?rest_route=\/wp\/v2\/pages\/379","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lucky-timepieces.xyz\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lucky-timepieces.xyz\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lucky-timepieces.xyz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lucky-timepieces.xyz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=379"}],"version-history":[{"count":3,"href":"https:\/\/www.lucky-timepieces.xyz\/index.php?rest_route=\/wp\/v2\/pages\/379\/revisions"}],"predecessor-version":[{"id":922,"href":"https:\/\/www.lucky-timepieces.xyz\/index.php?rest_route=\/wp\/v2\/pages\/379\/revisions\/922"}],"wp:attachment":[{"href":"https:\/\/www.lucky-timepieces.xyz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=379"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}